Privacy Policy – SIVYAA

At SIVYAA, your privacy and trust are very important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or interact with our website www.sivyya.com. By using our services, you agree to the practices described below.

1. Information We Collect

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details collected during account registration, order placement, newsletter signup, or direct communication.
  • Non-Personal Information: Browser type, device information, IP address, pages visited, referral source, time spent on site, and other analytical data.
  • Account & Login Details: Username, password (encrypted), and related login activity.
  • Feedback & Reviews: Submitted product reviews, survey responses, or support messages.

2. How We Use Your Information

  • To process, fulfill, and deliver your orders securely and accurately.
  • To communicate order confirmations, tracking info, and support responses.
  • To provide customer service and resolve disputes or complaints.
  • To personalize your browsing experience and improve website functionality.
  • To send newsletters, offers, and promotional content (if subscribed).
  • To comply with tax, legal, and regulatory requirements.
  • To prevent fraud, spam, or misuse of our website or services.

3. How We Share Your Information

  • With Service Providers: Securely with third-party logistics, payment gateways, customer support tools, and email providers — all under strict confidentiality agreements.
  • With Legal Authorities: If required by law, legal proceedings, or government request.
  • With Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the business transition.
  • With Your Consent: We may share your data for specific purposes when you explicitly permit it.

4. Cookies and Tracking Technologies

  • We use cookies and similar technologies to store preferences, analyze usage patterns, and deliver personalized content and offers.
  • You can disable cookies through your browser settings, though it may affect certain site features or functionality.
  • Third-party tools (like Google Analytics or Facebook Pixel) may also collect anonymized tracking data.

5. Data Retention

  • We retain your personal information only as long as necessary for the purposes outlined in this policy or to comply with applicable laws.
  • After expiration of retention periods, data is either deleted securely or anonymized.

6. Data Security

  • We use advanced security protocols including SSL encryption, firewall protection, and secure payment gateways to protect your data.
  • Access to your data is restricted to authorized personnel only.
  • While we strive to secure your information, no digital platform is 100% immune to threats.

7. Your Rights

  • Access: You can request to view the personal data we hold about you.
  • Correction: You may ask us to update or correct inaccurate data.
  • Deletion: You may request deletion of your personal data, subject to legal obligations or pending transactions.
  • Withdraw Consent: You can opt out of marketing emails anytime by clicking “unsubscribe.”
  • Data Portability: You may request a portable copy of your data in a readable format (if applicable).

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for their content, privacy practices, or data handling. Please review their privacy policies separately.

10. Changes to This Policy

We may revise this Privacy Policy periodically. The updated policy will be published on this page with the effective date. Continued use of the site indicates your acceptance of any revisions.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

  • Email: info@sivyya.com
  • Phone: +91 9314966096
  • Address: D-66, New Grain Mandi, Chandpole, Sansarchand Road, Jaipur, Rajasthan – 302001

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