FAQ-Frequently Asked Questions

Yes, all our products are made of authentic sterling silver, containing 92.5% pure silver. Each piece is hallmarked to guarantee its quality and authenticity.

Sterling silver naturally tarnishes due to exposure to air and moisture. However, with proper care, such as regular cleaning and storage in anti-tarnish pouches, your jewelry will maintain its shine.

Yes, every Sivyaa product comes with a Certificate of Authenticity confirming its 925 sterling silver purity.

We use high-quality synthetic or semi-precious stones, depending on the design. While we don’t provide individual certification for stones, rest assured, every product goes through a strict quality check before shipping

Our gold-plated jewellery is crafted with real gold coating over 925 silver or high-quality metal. The plating thickness varies by design, and we ensure lasting shine with proper care.

Once your order is placed, modifications can only be made if it hasn’t been processed for shipping. Please contact our support team as soon as possible with your order details, and we’ll do our best to assist you. Note that changes in product selection or delivery details are subject to availability.

If you need to update your shipping address, please contact our support team immediately. We can accommodate address changes only if the order hasn’t been shipped. Once dispatched, we won’t be able to modify the shipping details.

Currently, we do not offer same-day delivery. However, we strive to process and ship your order as quickly as possible. You will receive a tracking link as soon as your order is dispatched. For urgent delivery requests, please contact our support team, and we’ll do our best to assist.

Placing an order is easy! Browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

Once your order is placed, you will receive a confirmation email with your order details. Our team will then begin processing your order, which includes quality checks, secure packaging, and preparation for shipping. Once dispatched, you will receive a tracking link to monitor the status of your delivery until it reaches your doorstep.

Shopping at SVYAA is completely secure. We use industry-standard encryption technologies to protect your personal and payment information. Your data is handled with the utmost care and confidentiality, and we do not share it with third parties without your consent. Shop with confidence knowing your privacy is our priority.

Yes, an invoice will be sent to your registered email address once your order is confirmed. You can also find the invoice by logging into your Sivyya account and viewing your order details. If you need a physical copy, feel free to contact our support team.

Delivery charges vary based on your location and the total order value. We offer free shipping on orders above a certain amount. The exact shipping fee will be displayed during checkout before you confirm your order. For more details on shipping rates and policies, please visit our Shipping Information section.

We accept returns within 15 days of delivery for unused, unworn items in their original packaging. Custom or engraved items are non-returnable.

Contact our customer service team with your order details. We will guide you through the process. Return shipping costs are the buyer’s responsibility unless the product is defective.

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No, we don’t ship worldwide. We ship only in India.

Orders typically take 3-7 business days. You’ll receive tracking details once your order is shipped.

You can request a change before the order is shipped. Once shipped, the address cannot be changed. Please contact our support team as soon as possible for assistance.

Yes, we offer COD on most orders. However, COD may not be available for certain pincodes or high-value orders.

Yes, we offer express shipping in select cities. Same-day delivery is not yet available, but we’re working on expanding our shipping options.

• Store pieces in a cool, dry place in anti-tarnish pouches.
• Avoid exposure to perfumes, chemicals, and excessive moisture.
• Clean with a soft cloth or silver cleaning solution regularly.

You can wear it daily, but occasional use is recommended to maintain the plating. Daily wear can expose it to sweat, friction, and chemicals that may cause fading over time.

No, it’s best to avoid water. Showering or swimming with gold-plated jewellery can cause the plating to wear off faster due to moisture, soaps, chlorine, and saltwater.

Yes, gold plating can be reapplied by a professional jeweller. Re-plating gives your jewellery a fresh new shine and extends its life.

Avoid physical activities, rough surfaces, perfumes, lotions, and moisture while wearing gold-plated jewellery. Store it carefully to prevent contact with other items that may scratch or damage the finish.

Yes, we do! Selected Sivyaa jewellery pieces can be personalized with initials, names, birthstones, or special messages. Just check the product page for customization availability or contact our support team for custom requests.

Yes, we have digital gift cards available, perfect for gifting on special occasions.

Absolutely! We offer complimentary gift wrapping and the option to include a personalized message with your order. You can add your gift note at checkout, and we’ll make sure it’s beautifully packed.

Yes, we offer two gift packaging options to suit your needs:

• Standard Gift Wrap (₹29): Includes elegant wrapping and a personalized message card—perfect for everyday gifting.

• Premium Gift Box (₹49): Comes in a luxury gift box with ribbon and a Message card printed with your words—ideal for special occasions like birthdays, anniversaries, or weddings.

You can select your preferred option at checkout.